Sean Serrels

Troubleshooting an error with email folders while adding a mailbox

1. Outpost
2. Troubleshooting

In the process of adding a mailbox to your Outpost account, you may encounter this error message: Your email credentials are correct, but we cannot access one or more of the necessary email folders...

• Edited October 13, 2020 23:18
• 1 follower
• 0 comments
• 0 votes

Language packs available

1. Business Plan Pro
2. Using Business Plan Pro

The following Language packs are available in Business Plan Pro 12 Business Plan Pro 12 US edition: English Spanish Business Plan Pro 12 UK edition: English Spanish Italian French German I...

• Edited May 13, 2021 00:44
• 2 followers
• 0 comments
• -1 votes

Outpost Getting Started Videos

1. Outpost
2. Getting Started

These videos are good resources for getting started in Outpost. Remember, if you have any questions at all, you can also contact us any time.    Step 1: Getting Started   Step 2: Customizing your ...

• Edited November 13, 2020 17:46
• 1 follower
• 0 comments
• 4 votes

Saving your downloaded plan on an iPad

1. LivePlan
2. Downloading and printing

When you're using LivePlan on an iPad, the process of downloading and saving your plan looks a little different than it does on a desktop computer. Note: You can download your plan as either a PDF ...

• Edited January 15, 2021 22:12
• 1 follower
• 0 comments
• 0 votes

RETIRED Run-time Error 13: Type Mismatch

1. Retired Software
2. Marketing Plan Pro version 9.0 and older

The error that you have encountered is typically caused by some Windows system files not being properly installed or updated.To resolve the issue, please follow the instructions below.A. Download t...

• Edited April 11, 2019 23:12
• 1 follower
• 0 comments
• -3 votes

Palo Alto Software’s plans for GDPR compliance

1. Outpost
2. System & Security

Data privacy and security have always been top priorities for Palo Alto Software. As we've built our software, maintaining user privacy has always been a key part of our product development, market...

• Edited March 07, 2019 18:02
• 1 follower
• 0 comments
• 0 votes

Palo Alto Software’s GDPR Compliance

1. LivePlan
2. System requirements and security

Data privacy and security have always been top priorities for Palo Alto Software. As we have built our small business software tools, maintaining user privacy has always been a key part of our prod...

• Edited January 15, 2021 22:56
• 1 follower
• 0 comments
• 1 vote

Unable to play videos in Business Plan Pro

1. Business Plan Pro
2. Error Resolutions

If you're using a computer running Windows 10, you will most likely see an error (like below) when trying to play the videos or read the transcripts from within Business Plan Pro 12. This error i...

• Edited May 13, 2021 21:07
• 1 follower
• 0 comments
• 3 votes

Marketing Plan Pro 9.0 Academic in Windows 10

1. Other products
2. FAQ

Marketing Plan Pro 9.0 Academic (MPP9) is older academic software that was developed long before Windows 10 was released. Users can still install and use MPP9 in Windows 10, but there are some extr...

• Edited January 18, 2018 20:45
• 1 follower
• 0 comments
• -1 votes

Outpost System Status

1. Outpost
2. System & Security

Current Incidents Wednesday, September 8th, 2021 4:00 pm (Pacific) Our engineers have been able to reduce the error rate in Outpost, so the app should be stable and functioning properly. Please r...

• Edited September 08, 2021 23:22
• 2 followers
• 0 comments
• 0 votes