Frequently Asked Questions

• Sales & Marketing Pro text is missing
• Unable to play videos
• Sample Plan Browser Error: No items match
• #VALUE! Error in financial tables
• Downloading Sales and Marketing Pro
• Locating your Sales & Marketing Pro serial number

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Working with text

• Adding images to your plan
• Inserting graphic images into your plan
• Copy and paste text from outside programs
• Resolving text formatting issues

Error Resolutions

• Run-time Error -2147221504 (80040000)
• A corrupt configuration file exists
• .NET in Windows 8
• Sample Plan Browser Error
• Error connecting to the Internet

Installing Sales and Marketing Pro

• Problems downloading the software
• Adobe Reader missing
• Unable to verify your serial number
• Installation: Best Practices