Analytics available in Outpost Follow

 

Outpost's analytics data centers around average response time, or the length of time that's elapsed between a message arriving in your account and a reply being sent. The analytics page breaks this data into several views, which are outlined below.

For information on how to choose the mailbox and date range for your analytics display, please see Using Outpost analytics.

 

Totals for the date range and mailbox

Once you've selected a date range and single mailbox (or all mailboxes) to view, you'll see the total number of conversations and responses, and overall average response time, at the top of the analytics page:

analytics-totals-display.png 

 

Average response time by user

This metric shows the average response time for each user who responded to messages during date range you've selected, and in the selected mailbox(es).

Note: If a user hasn't responded to any messages in the chosen mailbox and date range, you won't see that user in the analytics display.

You'll see this data appear twice on the analytics page:

  • As a table display showing the number of messages each user has responded to and average response time:

    analytics-user-table.png

  • As a bar chart display showing the average response time for each user:

    analytics-user-chart.png

 

Average response time by date

This metric shows the overall average response time for each day of the date range you've selected, for the selected mailbox(es). The data includes all users who were active during this time frame.

You'll see this data in two formats on the analytics page:

  • As a table display showing the total number of messages responded to each day, plus each day's average response time:

    analytics-bydate-table.png

  • As a line chart showing the average response time for each day:

    analytics-bydate-chart.png

 

Average response time by time

In this metric, you'll see the number of messages that were responded to within specific time frames, from less than 30 minutes to more than 48 hours. The data incorporates the mailbox(es) you've selected, and all users who were active in those mailboxes during the selected date range.

You'll see this data in two formats on the analytics page:

  • As a table showing the number of messages that were responded to within each time frame:

    analytics-bytime-table.png

  • As a bar chart showing the number of messages that were responded to within each time frame:

    analytics-bytime-chart.png

 

We'll be adding more analytics data to Outpost in the future. If there are any metrics that would be especially valuable for your business, please let us know.

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