If you're a student currently enrolled in a course that involves our LivePlan software, you'll find some frequently-asked questions and answers below:
How do I know what my student discount is?
Your student pricing has been given to your instructor, who should have details on how to sign up and claim your discount. We have several ways students can sign up for LivePlan, so your instructor will have the details for your course.
I was given a promo code by my professor. Where do I enter this code so I can access LivePlan?
Your instructor will provide you a link to the LivePlan sign-up form. There, you should see a Promo field as shown below. Sometimes your promo code will already be applied there. If you don't see it, you can paste in your code and click Apply:
Note: In some cases, your school may have a custom link or landing page for signing up. If you aren't sure, check with your instructor for details. You can also contact us with your promo code and we'll be glad to help.
I bought a textbook that had an activation code in it. How do I use that to sign up for LivePlan?
First, visit our activation page, and paste or type in the activation code from your textbook. From there, you'll be issued a custom promo code and link so you can sign up for LivePlan at no additional charge.
I already have a LivePlan account. How do I apply my student promo code to that existing account?
If you signed up for LivePlan at some point, whether that account has since been canceled or not, we can help apply your student promo code to it. Please contact us with that promo code and the account email address, and we'll be glad to help.
Where is the outline my professor said we'd have?
If your instructor is using a custom outline, it should be installed in your LivePlan account before the start date of your course. This outline takes the form of a company file in LivePlan.
When you first sign up for LivePlan, you'll create your own company file by default. But you can easily switch to the company file your instructor created instead.
To see if your instructor's company file is in your account, you'll navigate to the All Companies page. Next to the LivePlan logo at the top of the screen, click on the name that's currently displaying and select View all companies, as shown below:
On the All Companies page, you should see your instructor's outline in the Archived companies section. We often use the name "Full Original Outline" for instructor outlines, but your instructor may have specified a different name:
To switch to the instructor's outline, follow these steps:
- In the Active companies section of the page, under the name of the company file you created, click Archive.
- In the Archived companies section, under the name of the instructor's company file, click Restore.
- The instructor's outline will now be in the Active companies section. Click Go to company:
If you don't see your instructor's company file and your course start date is within a few days, please contact us and we'll be glad to help.
How do I invite my instructor or class team members to my plan?
You can invite your instructor or classmates to view or edit your company file any time. For details, please see Adding and removing contributors and guests.
I have questions about my assignment...
You're welcome to contact us with LivePlan questions, but we don't have any details about course assignments. It's best to contact your instructor directly with those.