RETIRED Marketing Plan Pro: Run Time Error 372 Follow

When launching the software, you may encounter an error that says:

Run-time Error 372: Failed to load control workspace from (location).


Why is this happening?

The "Run-time Error 372: Failed to load control workspace" message indicates that some of the files installed, but failed to register properly within the Windows operating system.


Please take the following steps to resolve this problem and correctly install the software. 


Remove the current installation of the software

  1. Close any open programs
  2. Click the Windows Start button, then point to Settings and click Control Panel
  3. Double click on Add/Remove Programs
  4. Select the program from the list and click Remove (or Change/Remove)
  5. Follow the menu items to uninstall the program
  6. Restart your computer


Clear the Windows Temp files

  1. Click the Windows Start button, then click Run
  2. In the Open box, type %TEMP% and click OK
  3. When the Temp folder opens, click Select All on the Edit menu
  4. Press the Delete key to delete all of the temporary files in the directory


'Clean Boot' your computer's operating system

  1. Close any open programs
  2. Click the Windows Start button, then click Run
  3. In the Open box, type MSCONFIG and then click OK
  4. Click to select Selective Startup
  5. Uncheck the box for Load Startup Group Items
  6. Click OK to save the changes
  7. Restart your computer

Note: If you are using Windows NT4.0 or 2000, you will be unable to 'Clean Boot' your operating system. In this situation you should restart your computer and use the Windows Task Manager to close down any background applications.


Re-install the Palo Alto Software program

Once the computer has restarted, double-click on the CD or the original downloaded installer program for your software. The installer will walk you through the process of installing the software.

When the program is installed, you may open and use it.


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