RETIRED Business Plan Pro: Installation Error 1607 Follow

During the installation of our software, you may encounter one of the following errors:

  • Installation Error: '1607: Unable to install InstallShield Scripting Runtime'
  • The InstallScript engine is missing from this machine. If available, please run ISScript.msi, or contact your support personnel for further assistance.


This error is due to a problem within the InstallShield software, which is a third-party application used to install programs within the Windows operating system. 

To resolve this problem you will need to take the following steps:

  1. Click the link below for your software version; when prompted, Save the file onto the Desktop of your computer:
    • Business Plan Pro 2007, Business Plan Pro v11, Marketing Plan Pro 9.0 or v11:
  2. Unzip the above file using the WinZip utility (or right-click and choose Extract All if using Windows XP).
  3. After the file has been extracted, double-click on the Isscript_.msi file to install the Install Shield Script files. **
  4. Restart your computer.
  5. Install your Palo Alto Software program.

You may encounter the following error message when installing the IsScript.msi file:

"The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or the Windows Installer is not correctly installed. Contact your support personnel for assistance. "

If this happens, you will need to follow Microsoft's instructions to resolve this error:

Microsoft Knowledge Base Aricle #319624

If the Error 1607 persists, the instructions in the following article at Install Shield's Web site may help to resolve the problem:

Error -1607: Unable to Install InstallShield Scripting Run Time

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