Outpost is a communications layer that operates on top of email inboxes that your team shares, such as an "info@" or "sales@" address. Outpost makes it easy for a team to coordinate their work in a shared email account.
- One copy lives in Outpost.
- One copy lives in your source email account.
Both copies will continue to update, so there's no risk of losing any email history when you use Outpost. As your team sends replies from Outpost, those replies will also update in your source Gmail or Office 365 account.
You'll still be able to use your source email account once you set up Outpost.
If you set up an email address to forward to Outpost, your email history isn't imported. You'll be able to send messages from within Outpost and receive replies there.
If you like, you can also set up a rule or filter in many email accounts that will forward groups of email from your history into Outpost. If you need help with that step, please contact us.