When installing the Start, Run & Grow Your Business software for the first time, Adobe's AIR software must be installed on the computer. This error (2038) occurs when the installer from our CD is unable to install the Adobe AIR software so that we can proceed to the Start, Run, Grow Your Business software installation.
To resolve this error, download and install the Adobe AIR software prior to running our installer from the CD.
- Go to: http://get.adobe.com/air
- Download the Adobe AIR Installer
- Run the downloaded file to install Adobe AIR on your computer
- Once Adobe AIR is successfully installed, re-insert your Start, Run, Grow Your Business CD to install our software.