Unhandled Error on launch Follow

When launching Business Plan Pro on a system where it has previously run, you can encounter an "Unhandled Error" which has you submit a report to Palo Alto Software. One situation which can cause this error relates to a problem with a configuration file.

There are a few possible causes for this problem, those being:

  • Some setting in the software configuration that changed causing the issue
  • Some setting in the user account (for Windows) configuration that changed causing the issue
  • A problem with the installation of the .NET Framework on the machine (possibly caused by a failed Windows Update)

The instructions to address each of these situations can vary slightly depending on the version of Windows that you are using. I'm providing instructions for Windows XP and Vista, please let me know if you're using a different version of Windows than that.

Reset Business Plan Pro's configuration:

  • Windows XP 
  1. Click the Windows Start button and choose Run
  2. Type or copy and paste the following command and press Enter on your keyboard (NOTE: You will need to exclude the quotation marks):
    "%userprofile%\Local Settings\Application Data\Palo_Alto_Software"
  3. Delete any folders in the Palo_Alto_Software folder
  4. Click the Windows Start button and choose Run
  5. Type or copy and paste the following command and press Enter on your keyboard (NOTE: You will need to exclude the quotation marks):
    "%userprofile%\Local Settings\Application Data\IsolatedStorage"
  6. There should be one randomly named folder in this area, right click on it and choose Rename, then add .OLD to the end of it.
  7. Close the opened folders and launch Business Plan Pro then check to see if you can create a new plan without encountering the error. If you can create a new plan, then try to open your existing plan (click File > Open and then select and open the plan) to see if the problem is resolved.
  • Windows Vista, Windows 7 or Windows 8:
  1. Click the Windows Pearl (Start button) then click into the "Start Search" box
  2. Type or copy and paste the following command and press Enter on your keyboard (NOTE: You will need to exclude the quotation marks):
    "%localappdata%\Palo_Alto_Software"
  3. Delete any folders in the Palo_Alto_Software folder
  4. Click the Windows Pearl, then click into the "Start Search" box
  5. Type or copy and paste the following command and press Enter (NOTE: You will need to exclude the quotation marks):
    "%localappdata%\IsolatedStorage"
  6. There should be one randomly named folder in this area, right click on it and choose Rename, then add .OLD to the end of it.
  7. Close the opened folders and launch Business Plan Pro then check to see if you can create a new plan without encountering the error. If you can create a new plan, then try to open your existing plan (click File > Open and then select and open the plan) to see if the problem is resolved.

 

Try a different user account

If the problem persists after resetting Business Plan Pro's configuration, the next step would be to see if this is a user profile issue. If you have another user account that is a member of the administrator group, you can log off of your current account, log in as that user, then launch the program. If the program launches properly, you know that there's an issue with your current user profile. Unfortunately, this isn't a problem we could troubleshoot for you, you'd need Microsoft's help at that point for troubleshooting user account level permissions and settings. The work around would be to use the other user account to work on and finish your business plan.

If you don't already have another user account, you can create one for testing purposes fairly easily using the instructions in these articles from Microsoft's Knowledge Base:

If the problem still persists under the new/different user account, we can send you instructions on removing and re-installing the .NET Framework. These steps are lengthy so I don't want to send them to you unless we've eliminated the other possibilities first.

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