Your software serial number licenses you as the exclusive user of the program - it's your proof of ownership. It is important that you register your software in order to receive download link or if you need customer support to activate the software for you.
If you haven't installed your software yet and are looking for your serial number, its location will depend on how you purchased the software:
- If you purchased the software from a retail store, you'll find the serial number on an orange sticker on the CD case or card that comes in the box.
- If you ordered your software from our website, you can find the serial number in the email order confirmation you received, or on the order receipt page if you printed it out.
If you have already installed your software
Your serial number is recorded in your existing program. Open a plan (either a sample plan or your own plan) and click Help menu, then choose About Business Plan Pro. The window that appears shows your serial number.
Serial number locations for earlier versions of Palo Alto Software programs vary. The serial number was usually on the CD case/slip or within the front cover of the "Getting Started" guide included in the box.