Your software serial number licenses you as the exclusive user of the program - it's your proof of ownership. It is important that you register your software in order to receive benefits, such as technical support services and discounted upgrades.
If you haven't installed your software yet and are looking for your serial number, its location will depend on how you purchased the software:
- If you purchased the software from a retail store, you'll find the serial number on an orange sticker on the CD case or card that comes in the box.
- If you ordered your software from our website, you can find the serial number in the email order confirmation you received, or on the order receipt page if you printed it out.
If you have already installed your software
Your serial number is recorded in your existing program. Open a plan (either a sample plan or your own plan) and click Help menu, then choose About Business Plan Pro. The window that appears shows your serial number.
If you have already registered your software
We can look up your serial number in our online database. Please contact us and provide the email address you used in your registration, as well as your first and last name.
By the way, please remember the license agreement. Your serial number is only valid for your own use on your own computer. It is possible to have an installation on a computer in your office and one at home without violating copyright, if you only use one computer at a time.
Serial number locations for earlier versions of Palo Alto Software programs vary. The serial number was usually on the CD case/slip or within the front cover of the "Getting Started" guide included in the box. Again, if you have already registered the software, you can contact us for assistance locating your serial number.