As you use your web browser each day, it tends to hold on to certain information in order to help you use the web more efficiently. However, this accumulated data can sometimes create issues when accessing certain web pages. This is why, when you encounter an issue with LivePlan (or many other online services), one of the first troubleshoots we usually recommend is clearing your browser's cache and cookies.
Below are links to instructions for clearing the cache of commonly used browsers:
Note: When you clear your browser's cache, you will immediately be signed out of all websites you are currently logged in to, including LivePlan. Depending on your browser, you may be able to select some logins to keep active.
Note: The instructions above are for desktop browsers. If you are using LivePlan on a mobile device, check the correct cache-clearing process for your mobile browser.