Placing your LivePlan account on hold Follow

If you have a monthly LivePlan subscription, and you're done working on your plan for now but may want to access it in the future, we recommend putting your account on hold. While your account is on hold, you pay a small monthly fee to keep your information backed up on our secure servers, and you have the option to reactivate it at any time. You can also download your plan any time while your account is on hold.


Annual and 6-month subscribers never need to place an account on hold

If you have an annual or 6-month subscription and need to take a hiatus from working on your plan, there's no need to place your account on hold. If you choose not to renew your subscription, your companies will remain backed up on our servers until you need to reactivate.

If you currently have a monthly subscription, you may find that updating your account to an annual one saves you money, and gives you flexibility to take breaks from planning. Please contact us for more details on changing your subscription plan.

Note: If you prefer to cancel your account, you'll find details on that here.


To put your account on hold:

  1. From the Account menu, choose Manage Account

  2. In the sidebar of the account management page, click Cancel Account:
  3. Click Put account on hold

  4. In the overlay that appears, click Put account on hold

  5. To exit the account management page, click I'm Done in the upper right corner:


Your account will be active for the rest of the current paid period, and then it will be placed on hold. Your billing amount will change to the on-hold charge at that time.

During the remainder of your current paid period, you can reactivate your account or cancel it without any consequences. 


Was this article helpful?
25 out of 28 found this helpful
Have more questions? Submit a request



Article is closed for comments.