We provide billing documentation for your LivePlan subscription by sending an email receipt each time a monthly or annual payment is posted. These emails are sent to the account owner's email address. If you need any or all receipts for your account re-sent to you, please contact us and we'll be glad to help.
Our receipt format specifies only the account owner's name, but if you need your business name to be included instead, you can change the name of your LivePlan account to your business name.
To change your account name to a business name:
- From the Account menu, choose Manage Account:
- In the Account Name field, enter the name of your business as you'd like it to appear on your billing receipt:
- Click Save Changes. The new name will appear on your future billing receipts.
Note: Once this change of name is made, it will only affect future billing receipts. To have a past billing receipt corrected, please contact us to discuss options.
For VAT invoice requests:
Palo Alto Software is a U.S. company with no VAT registration. We do not apply any VAT to your LivePlan purchase, so we do not issue any VAT invoices.