How can I get a receipt for my LivePlan payment? Follow

 

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We provide billing documentation for your LivePlan subscription by sending an email receipt each time a monthly or annual payment is posted. These emails are sent to the account owner's email address.  

 

Resending past billing receipts

If you need a copy of a past LivePlan receipt you can resend any or all of your billing receipts via email.

Please note that an account must be active in order to resend the receipts, and only the account owner has access to past receipts. For accounts that have been cancelled or are on hold please contact us to resend receipts.

To resend billing receipts via email:

  1. From the Account menu, choose Manage Account:
    1manage-acct-menu-1.png
  2. On the account management page, the Payment History section will display the available receipts, starting with the newest at the top. The 12 most recent receipts will be listed. To display older receipts click on Show More:
    2Image_2019-01-23_at_2.50.31_PM.png
  3. Click on Resend next to the corresponding receipts that you would like to resend. Each receipt that you select will be emailed individually to the account owner's email address:
    3Image_2019-01-23_at_2.51.14_PM.png
  4. To exit the account management page, click I'm Done in the upper right corner:
    manage-acct-im-done-button.png

 

For VAT invoice requests:

Palo Alto Software is a U.S. company with no VAT registration. We do not apply any VAT to your LivePlan purchase, so we do not issue any VAT invoices.

 

Adding a business name and address to your billing receipt 

Our receipt format specifies only the account owner's name, but if you need your business name to be included instead, you can change the name of your LivePlan account to your business name. 

To change your account name to a business name:

  1. From the Account menu, choose Manage Account:
    4manage-acct-menu.png
  2. On the account management page, the Account Name field will display your current account name:
    5invoice-current-company-name.png
  3. Change the account name to your company name, and click Save Changes. The new name will appear on your future billing receipts:
    6invoice-add-company-name.gif
  4. If you'd prefer to add a business address, follow the steps above, but type your company name and address into the Account Name field. (There is no character limit this field.) Click Save Changes:
    7invoice-add-company-address.png

    The company name and address will now appear on your future billing receipts.

  5. To exit the account management page, click I'm Done in the upper right corner:
    manage-acct-im-done-button.png

 

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