How do I get a refund using the money-back guarantee? Follow

LivePlan offers a 60-day money-back guarantee. If you decide during the first 60 days that the app doesn't meet your needs, simply contact our Customer Advocate team for a no-questions-asked, 100% refund.

Note that the refund won't be applied automatically if you cancel your account within LivePlan. You'll still need to contact us directly via email, phone or live chat within the first 60 days, and we'll gladly refund your money.

 

Care to tell us more?

We’re always looking for ways to improve our software. Can you tell us a little more about why you’re canceling?

  • I couldn't find the features I needed

    We’re sorry to hear that! Our Customer Advocacy Team would love to talk you about what you couldn’t find. Chat with us now, or contact us - we'd love to hear your feedback.

  • It’s not quite what I was looking for

    That’s OK, LivePlan isn’t for everybody. Before you go, we'd love to hear more about what you were trying to accomplish, and why LivePlan wasn’t the right fit. Chat with us now, or contact us. We might also be able to connect you with our certified business coaches, plan writing experts, and strategic advisors.

  • I’m just not using it enough

    If you want to keep your planning data, you can put your account on hold so that it’s available for you when you’re ready to start using LivePlan again. Or, chat with us to learn how you can get more use out of LivePlan.

  • It’s too expensive

    We offer both monthly and annual subscriptions so you can choose your savings. The monthly option offers a lower up-front payment, and the annual option saves you 40% when you pay for the year. Keep in mind, too, that you can cancel a monthly subscription at any time. There’s never a contract or minimum commitment.

    If you've signed up and would like to change your subscription plan, please contact us - we're glad to help.

  • I finished my business plan

    Congratulations! Did you know that if your business is up and running, the LivePlan Dashboard provides supercharged analytics to help you monitor the health of your business and make better decisions? Please chat with us if you'd like to hear more.

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