Updating your LivePlan payment information

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You can pay for your LivePlan account using a credit card, PayPal, or Apple Pay. Please note that Apple Pay is exclusively available as a payment option when accessing LivePlan via Safari on an Apple device. You can change your credit card, PayPal, or Apple Pay details on the Payment Method page. You can also switch from one payment method to another (i.e., from credit card to PayPal) if you wish.

Note: Only the account owner can change the payment details for a LivePlan subscription.

Changing payment details when your account is active

  1. From the Account menu, located at the lower left of your LivePlan window, choose Manage Account
    Arrow Pointing to manage account.png

  2. In the sidebar of the page, click Payment Method:
    payment method in account menu.png

  3. Click Update payment method:
    update payment method highlighted manage account.png

  4. Select the payment method you want to edit (credit card, PayPal or Apple Pay):
    select payment method

    Note: Apple Pay will only display as an option if you access LivePlan from Safari on an Apple device.
  5. Make the desired changes to your selected payment information:
    making changes to payment details

  6. Click Update Payment Method when finished:
    update payment method button.png

  7. To exit the Manage Account page, click on the back arrow in the upper-left corner of your LivePlan window:
    manage account menu with back arrow highlighted.png

Any future charges for the account will be applied to the new payment method you have entered.

Changing payment details when your account is on hold

If your account has already gone into on-hold status, you can change your payment information without reactivating the account. To do this:

  1. Sign in to your LivePlan account. 
  2. Under My Accounts, you'll see a link to Update payment method
    update payment method link

  3. Click that to get to the Update Your Payment Details view:
    update payment details screen

  4. Make the desired changes and click Update Payment Method:
    update payment method button.png

Any future charges for the on-hold account will be applied to the new payment method you have entered.

Changing payment details when your account is suspended

If your LivePlan account has been suspended due to payment issues, you can reactivate it anytime by updating your payment details. You will be charged the monthly or annual rate as soon as you reactivate.

  1. Sign into your LivePlan account
  2. Under My Accounts, click Find Out How:
    find out how link

  3. Click Update payment method:

    update payment method highlighted manage account.png

  4. On the overlay that appears, your current billing amount will be displayed at the bottom. Select the Credit Card, PayPal, or Apple Pay button if you are using an Apple device in Safari. Then fill in your current payment details and click Update Payment Method:
    reactivate options

  5. Click Reactivate Account to complete your reactivation: 
    reactivate account highlighted
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