Tips for using email digests Follow

Outpost's Email Digests can save you time in many ways. Here are some examples:

 

Watching multiple mailboxes simultaneously

When you use multiple mailboxes in Outpost, you may not want to be switching between them all day to watch for incoming messages. Instead, you can set an hourly email digest of unread mail for all mailboxes. That way, you can monitor them all effortlessly and never miss an incoming message:

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Monitoring daily work levels

For business owners and people who manage small customer service teams, it can be helpful to know at a glance when there's a large influx of new customer requests. If you set an hourly email  digest of unread mail in all mailboxes, you'll have a handy way to see the incoming workload throughout the day. You'll know when your team needs extra support:

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Weekend Monitoring

If there are days in the week when your team isn't working, you can set an email digest of unread mail in all (or selected) mailboxes for these days. You can get an hourly digest, or pick a convenient time of the day to get a single daily digest. That way, you're aware of any situations that might not wait until your team returns to work the next week.

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Monitoring important, but rarely-used mailboxes

If you have a mailbox that gets relatively few emails, you may forget to check it periodically. If you set a daily email digest for unread mail in this mailbox, you'll never miss an incoming message:

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Working as a contractor

If you do contract work for a company that uses Outpost, an hourly digest of mail assigned to you will notify your personal email account any time you've been assigned a conversation. That way, you don't have to keep checking Outpost - you'll know when to log in and complete the work.

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Do you have any favorite uses for email digests you'd like to share? Feel free to contact us - we'd love to hear them!

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