You can chat with us live Monday-Friday, 8am - 5pm U.S. Pacific Standard Time. To activate a chat, just click on the Chat button near the bottom of your Outpost window:
Once you click that button, you'll be presented with a search box, which you can use to search for articles in our help center if you prefer. Or, to proceed to live chat during our service hours, click the Live chat button:
Note: If we are currently closed, clicking this button will generate an after-hours email to us.
Moving and minimizing the chat window
Once your chat is in process, if you're finding that the chat window is obscuring parts of your screen, you can easily minimize it and restore it, using the button in the upper right corner as shown below:
Note: You won't lose your chat in progress by minimizing the chat window.
Moving the chat window
You can also move the chat window to a more convenient part of your screen any time. Just click the bar at the top of the chat window to move it:
Turning off chat notification sounds
Each time a new reply is posted to your chat, you'll hear a bell sound. If you prefer to turn this off, just click the Options link at the bottom of the chat window:
That link will pop up an Options menu. Click the Sounds button to disable sound in the chat application: