Why can't I see any email in my folder? Follow

There may be an instance when you've selected one of your account folders to view (such as Inbox, Drafts, Starred, Sent, etc.), but you're not seeing any email in the display:

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This display will occur when there are no messages with the combination of mailbox, user, and tags you've selected. The bold text in the center of the screen shows you what your current settings are. This article covers three easy ways to change your view.

 

Updating your Mailbox view

If you have access to several mailboxes, you may need to change the mailbox you're viewing so that you can see messages in this folder. Use the Mailbox drop-down menu to select another mailbox, or select All mailboxes for the widest possible view:

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Note: Selecting All mailboxes will show you messages from all mailboxes assigned to you.

 

Updating your Assigned To view

Outpost also has a menu for selecting messages assigned to specific people on your team. It's possible that you're not seeing messages in a folder because there are no messages assigned to the person you currently have selected in this menu.

Try changing the Assigned To menu to select a different user, or choose All users for the widest possible view:

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Updating your Tags view

Lastly, Outpost has a menu for selecting the tags your team has been applied to messages. It's possible that you're not seeing messages in a folder because there are no messages that contain the tag you currently have selected in this menu.

Try changing the Tags menu to select a different tag, or choose All tags for the widest possible view:

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