How to reach us for support Follow

If you can't find the answers you're looking for here in our help center, you're welcome to call, email, or live chat with us.

Our Customer Advocacy team is available Monday - Friday, 8am - 5pm U.S. Pacific time.

  • By phone: 888-498-6138 (U.S.), +1541 683-6162 (International)
  • By email: help@liveplan.com
  • By chat: Click the Help or Chat button in the lower right corner of your screen

 

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Comments

2 comments
  • I want to suspend my account - please provide link and procedures - The instructions and links dont work on here
    Thanks
    Dan Moroz

  • Hi, Dan - since you mentioned suspending your account rather than cancelling, let me share the two options you'll want to consider:

    First, if you do cancel your account, you have the option to reactivate it at any time. We can't guarantee that your plan data will be retained indefinitely once your account is canceled. Here are the instructions to cancel your account: https://help.paloalto.com/hc/en-us/articles/115005079388-Cancelling-your-LivePlan-account

    If you want to guarantee that your plan data stays backed up on our servers so you can re-access it later, you can instead place your account on hold. That status has a monthly fee of $2.99 per month, and you can also download copies of your plan any time while your account is on hold. Here are the instructions for placing your account on hold: https://help.paloalto.com/hc/en-us/articles/115005079408-Placing-your-LivePlan-account-on-hold

    I hope this helps! And our Customer Advocate team would love to help you with any further questions you may have. You can email them any time at help@liveplan.com.

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