How to reach us for support Follow

If you can't find the answers you're looking for here in our help center, you're welcome to email or live chat with us.

Our Customer Advocacy team is available Monday - Friday, 8am - 5pm U.S. Pacific time.

  • By email: help@liveplan.com
  • By live chat: Click the Help or Chat button in the lower right corner of your screen, available Monday - Friday, 8am - 5pm U.S. Pacific time.

 

Why don't we offer phone support?

Our goal is to provide you with the best possible support with the shortest wait time. To accomplish that, we focus solely on our online support channels: LiveChat, email and our extensive Help Center. LiveChat is available every weekday from 8:00am to 5:00pm PST with the exception of certain holidays. Our average wait time is less than 15 seconds.

We don't offer phone support because we truly believe that we can provide higher quality support to our customers through chat and email. Here are a few more reasons why we have decided to keep our support online:

  • LiveChat and email get you answers faster. Wait times for chat are typically less than 15 seconds and most emails are answered within a business day. No phone trees or hold music. Just tell us how we can help you and a real human will get you an answer quickly. 
  • Online support takes less of your time because it makes it easy for us to quickly see your past conversations with us. You won’t have to waste your time re-explaining issues or answering repeat questions. If your issue ever needs to be escalated, you won’t have to start over at the beginning.

Our Customer Advocacy team is made up of a small group of talented people located in Eugene, Oregon who are dedicated to upholding our core belief of helping small businesses succeed. We do this by answering questions, solving problems, and helping you build your business plan.

If you have any questions or feedback on this, please feel free to contact us:

Chat at: https://www.paloalto.com/contact_us 

email to: help@paloalto.com

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