Outpost System Status Follow

All systems are currently: UP 

Past incidents

Thursday, Feb 4th, 2021

  • 8:40 am (Pacific)
    Internal reporting alerted us to a spike in database activity for Outpost, engineers began investigation.
  • 9:00 am (Pacific)
    Our engineers located the cause of the issue to be related to an outside actor, work began to resolve the issue.
  • 9:15 am (Pacific)
    Initial work finished to stabilize the product for use, and users could access Outpost once again. Engineers continued work to patch any further lingering issues.
  • 9:25 am (Pacific)
    All work completed and the issue is over. We continue to closely monitor for any further complications.

Tuesday, Dec 22nd, 2020

  • 12:00 pm (Pacific)
    The Outpost Development team is investigating issues causing high load and demand on the database servers. Users are reporting issues with Outpost being slow or generating errors and difficulties logging in.
  • 12:19 pm (Pacific)
    The engineers have stabilized the database servers and the issue is over. We continue to closely monitor the system for any further issues.

Monday, November 16th, 2020

  • 9:00 am (Pacific)
    Internal reporting alerted us to a spike in database activity for Outpost's databases, engineers began investigation.
  • 9:15 am (Pacific)
    First reports of slowness and received email delays.
  • 9:30 am (Pacific)
    Engineers completed mitigation of database load and systems are returning to normal.

Wednesday, November 4th, 2020

  • 12:30 PM (Pacific)
    Database load back to normal, engineers continue to monitor the service for issues.
  • 12:15 PM (Pacific)
    Engineers are alerted that the increased database load is beginning to impact front end interactions and take steps intervene.
  • 10:50 AM (Pacific)
    Engineers received initial alerts from our servers about increasing database loads and began investigating. No customer facing issues at this time.

Tuesday, September 1st, 2020

  • 11:30 AM (Pacific)
    We've been receiving some reports of some slight delays in receiving emails for Gmail and Office365 mailboxes. Our engineers temporarily fixed the issue and are investigating the cause to implement a permanent fix. We'll closely monitor the situation until a fix is able to be released.
  • 2:35 PM (Pacific)
    Email fetching for Gmail and Office365 mailboxes started to slow again. We've made some adjustments to speed up the fetching of email while the engineers continue to look for a solution to the source of the issue.
  • Friday, September 4th 2020 - 12:39 PM (Pacific)
    We've been implementing fixes with the servers and monitoring the affect closely. We'll be improving the speed of fetched email further over the next few weeks but at this point we're confident that the immediate issue is corrected.

Thursday, August 6th, 2020

  • 1:35 PM (Pacific)
    An issue with our latest update deployment is causing users to have problems loading Outpost. Engineers are releasing a fix as quickly as possible.
  • 1:48 PM (Pacific)
    Engineers have resolved the problem and Outpost is back up and running normally at this time. All email received during the issue is queued up and being delivered to inboxes as of now.

Wednesday, July 1st, 2020

  • 9:42 AM (Pacific)
    An issue with our update deployment caused users to be temporarily logged out of the system.
  • 9:44 AM (Pacific)
    Login issues have been resolved.

Monday, June 15th, 2020

  • 9:45 PM (Pacific)
    AWS resolved the issue with our Search Indexes and Outpost's search is working properly again.
  • 6:20 PM (Pacific)
    After escalating the issue through AWS, we have an ETA on fix from their tier 2 support between 10 pm and 11 pm tonight. We'll be monitoring the situation and updating this status page once their team has completed the work.
  • 3:20 PM (Pacific)
    We're currently working with AWS to resolve this issue. Searching for new email is impacted, messages older than today should  be searchable.
  • 2:30 PM (Pacific)
    We were alerted of an issue with the search indexes for Outpost. Engineers are working on the problem currently. 

Friday, June 5th, 2020

  • 11:00 AM
    Our engineers believe that we've found and resolved the problem that has been causing our recent performance issues.

Thursday, June 4th, 2020

  •  1:15 PM
    We're receiving reports from a few users of Rules (specifically auto-replies) being delayed from taking action. Our engineers are working to resolve this problem.

Friday, May 29th, 2020

  • 12:05 pm
    We've made adjustments that have returned load times to normal. We continue to monitor the situation and optimize the servers to provide the best performance.
  • 10:30 am
    We're noticing high database usage this morning, our engineers are working on the problem.

Wednesday, May 27th, 2020

  • 4:00 pm
    Engineers have resolved the database load issues and load times are returning to normal.
  • 8:30 am
    Outpost is experiencing high database load which is causing slower than usual load times for conversations and list of conversations in the system. 

No incidents for 30 days
Outpost ran normally without interruption or issues from April 27th to May 27th.

Wednesday, April 29th, 2020

  • 12:50 PM
    Engineers have restored all Outpost services.
  • 11:55 AM
    Outpost is experiencing a mail processing issue and our team is working on getting the service back online as quickly as possible.

Thursday, February 27th, 2020

  • 2:56 PM
    Engineers have restored all Outpost services.
  • 2:53 PM
    We're having an issue with some of the Outpost service. Engineers are working to restore service as quickly as possible.

Wednesday, February 26th, 2020

  • 6:30 PM
    Our database upgrades have completed as planned. There were no outages or impacts on user experience within the Outpost app during our maintenance window.
  • 6:00 PM
    Scheduled Maintenance: February 26 at 9pm EST / 6pm PST 
    We have planned maintenance this evening to add capacity and improve your product experience. You may continue to use Outpost during this time. Feel free to contact us with any questions.

No incidents for 78 days
Outpost ran normally without interruption or issue from December 9th, 2019 to February 26th, 2020

Monday, December 9th

  • 8:47 AM
    Engineers have resolved the issue that was causing email events to not be reflected on the email hosts. All events were queued during the issue and are processing now.
  • 7:53 AM
    Engineers found a problem causing events to not be reflected on Gmail/Gsuite or Office365 mail hosts. Email received and delivery is not impacted, Outpost is operating normally.

Monday, December 2nd

  • 11:28 AM
    Engineers resolved the problem and outbound mail services for Outpost hosted mailboxes resumed. All queued messages delivered normally.
  • 10:52 AM
    Outbound mail services for Outpost hosted mailboxes was interrupted. Sent messages are being queued for delivery.

No incidents for 130 days
The service ran normally without interruption from July 25th to December 2nd.

Thursday, July 25th

  • 8:00 PM PT
    Planned service outage for system updates
  • 8:19 PM PT
    All systems restored to normal functionality

Friday November 16th

  • 11:15 AM PT
    Engineers have found and resolved the problem.
  • 11:10 AM PT
    Engineers are currently investigating an issue that may be causing long load times or error messages within Outpost. 

No incidents for 88 days
The service ran normally without interruption from August 20th to November 16th.

Monday August 20th
  • 2:04 PM PT
    The engineers have restored service to all Outpost accounts. We're currently testing the service to ensure that everything is working normally.
  • 1:45 PM PT
    We are currently working on a system wide issue that has Outpost down. Our team is working on getting the service back online as quickly as possible.

No incidents for 86 days
The service ran normally without interruption from June 26th to August 20th. 

Tuesday June 26th, 6:00 PM PT:
The engineers needed to take Outpost offline for 30-45 minutes this evening to perform some database upgrades. We apologize for any interruptions and will have the service back online as quickly as possible. 

No incidents for 55 days
The service ran normally without interruption from April 12th to June 26th. 

Thursday April 12, 12:00 PM PT:
The engineers have found and fixed the problem and our QA team has finished testing Outpost. All systems are operating normally again and Outpost is updated with the latest features and fixes.

Thursday April 12, 8:55 AM PT:
Outpost is currently down while we fix the remaining problems from the update yesterday. We will update this page as soon as more information is available.

Wednesday April 11, 7:00 PM PT:
Our engineers have restored service to Outpost and mail functions are running normally. Mail search can be impaired but all other functionality should be normal. Engineers will restore mail search functionality tomorrow morning as well and then do a deeper investigation as to what caused the issues with today's update.

Wednesday April 11, 3:45 PM PT:
We released an update today for Outpost and the servers are having some problems for some users. Our engineers are currently investigating and hope to restore full service shortly. We will update this page as soon as more information is available.
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