Using the Live Chat tool in LivePlan Follow

You can chat with us live Monday-Friday, 8am - 5pm U.S. Pacific Standard Time. To activate a chat, just click on the Help button near the bottom of your LivePlan window:

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Once you click that button, you'll be presented with a search box, which you can use to search for articles in our help center if you prefer. Or, to proceed to live chat, click the Live chat button:

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Moving and minimizing the chat window

Once your chat is in process, if you're finding that the chat window is obscuring parts of your screen, you can easily minimize it and restore it, using the button in the upper right corner as shown below:

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Note: You won't lose your chat in progress by minimizing the chat window.

 

Moving the chat window

You can also move the chat window to a more convenient part of your screen any time. Just click the bar at the top of the chat window to move it:

 

chat-tool-moving.gif

 

Turning off chat notification sounds

Each time a new reply is posted to your chat, you'll hear a bell sound. If you prefer to turn this off, just click the Options link at the bottom of the chat window. That link will pop up an Options menu:

chat-tool-options-sound.png

Click on the Sound indicator to toggle the sound off:

chat-tool-sound.png

 

Uploading a file to your chat

Sometimes, you may need to send us a screen capture or a PDF copy of your plan. To upload this to the chat, click the Options link at the bottom of the chat window. Then select Send a File:

chat-tool-options_send-file.png

A window will open, where you can select the file to upload from your computer.

 

Getting a chat transcript

If you would like a complete transcript of your chat with us, just click the Options link at the bottom of the chat window. Select Email Transcript:

chat-tool-options-transcript.png

Enter the email address you'd like the transcript sent to, and click Send. The transcript will be sent once the chat ends:

chat-tool-transcript.png

 

Ending a chat

You can end your chat by clicking on the Options link at the bottom of the chat window, and selecting End This Chat:

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Click End to confirm:

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After you've ended a chat, you can always start it again by typing into the chat box again:

Chat_tool-after-end.png

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