Changing the default mailbox view Follow

 

The default mailbox is an optional setting in Outpost. When you set a default mailbox for your account, you will see conversations from only that mailbox when you log in.

It's useful to set a default mailbox view when you use one of your assigned mailboxes more than the others. Having a default view doesn't limit your access to your mailboxes, however - you'll still be able to switch to views of any other mailbox assigned to you. And you can also switch to a combined "All Mailboxes" view, showing all your assigned mailboxes at once.

 

Setting or updating your own default mailbox

  1. At the upper right corner of your window, click on the Settings icon:
    View_Settings.png
  2. You'll be taken to your Preferences page. Locate the Mailboxes section, and use the drop-down menu to select your default mailbox:
    select_default_mailbox.png
  3. Click Save Changes:
    rsz_save-changes.png

 

For Administrators: Setting or updating a user's default mailbox

Any account Owner or Administrator can set or update the default mailbox for any user.

  1. At the upper right hand corner of your window, click on the Settings icon:
    View_Settings.png
  2. At the sidebar on the left, click on Users:
    Image_2019-01-17_at_10.22.17_AM.png
  3. Click on the user whose settings you'd like to update:
    select_user.png
  4. On the user settings page, locate the Default mailbox section. Select the default mailbox from the drop-down menu:
    select_default_mailbox.png
  5. Click Save Changes:
    rsz_save-changes.png

 

How the default setting affects your mailbox view

With a default mailbox established, you'll see conversations in this mailbox display first when you log into Outpost. In the example below, a Sales@ mailbox is set as the default:

default_mailbox.png

If you haves access to more than one mailbox, you can use the drop down Mailbox menu at any time to access a different mailbox:

default-mailbox-update.png

Note: If you have access to only one mailbox and you haven't set any default, your default mailbox view will automatically be the only mailbox you have access to. 

If you have access to multiple mailboxes and you haven't set any default, then your default mailbox view will be All Mailboxes.

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