Viewing a conversation Follow

Every conversation in Outpost contains:

• The original message
• All replies and forwards resulting from that message
• Any notes your team has added
• An automated History record

Information in the Inbox view

The Inbox view displays a column of preview cards for each conversation, with the most recent conversation at the top. A conversation will remain in the Inbox until it is resolved or deleted.

In the Inbox, you can see which conversation is currently being viewed because its preview card is highlighted. The preview cards for any unread conversations will contain a marker, as shown below:

Any conversation that has a draft in progress attached to it will display a pencil icon on the preview card, as shown below:

When a new conversation arrives in your inbox, you'll see this notification at the top of the conversation list:

Viewing the replies in a conversation

Any conversation in which replies (or forwards) have been sent will show the total number on the preview card:

When viewing the conversation, you'll see all replies in collapsed form, below the most recent reply:

Clicking on any reply will expand it so you can see its contents:

Viewing conversation notes

Internal notes your team has made on a conversation will appear in the left sidebar:

For more in this feature, read Adding, editing, and deleting notes.

Viewing conversation history

You can view a conversation's history record by clicking the History link in the left sidebar to expand the display:

For more on this feature, read Viewing the history of a conversation.

More on conversations:

• Starting a conversation
• Replying to or Forwarding a conversation
• Viewing sent replies
• Assigning a conversation to a user
• Resolving a conversation
• Marking a conversation as spam
• Group conversations in Outpost