Every conversation in Outpost contains:
- The original message
- All replies and forwards resulting from that message
- Any notes your team has added
- An automated History record
Information in the Inbox view
By default, conversations are sorted by newest to oldest with the newest conversation appearing at the top of the Inbox view. This is indicated by the Inbox Sort icon pointing up. To sort conversations from oldest to newest click on the Inbox Sort icon. When the icon is pointed down your conversations are sorted from oldest to newest.
In the Inbox, you can see which conversation is currently being viewed because its preview card is highlighted. If a conversation hasn't been read yet, the sender name and subject will appear in bold, as shown below:
Any conversation that has a draft in progress attached to it will display a pencil icon on the preview card, as shown below:
Viewing the replies in a conversation
If a conversation has received replies or been forwarded, you'll be able to see the total number of replies and forwards on the preview card:
When you view any conversation, you'll see the most recent reply, with all previous replies and forwards below it in collapsed form:
Clicking on any reply will expand it so that you can see its contents:
Viewing internal notes
Internal notes your team has made on a conversation will appear in the right sidebar:
For more in this feature, please see Adding, editing, and deleting notes.
Viewing conversation history
Every conversation has an automated history record, showing the actions your team has taken. To see this information, click the History link in the right sidebar to expand the display:
For more on this feature, read Viewing the history of a conversation.