Viewing a conversation Follow

 

Every conversation in Outpost contains:

  • The original message
  • All replies and forwards resulting from that message
  • Any notes your team has added
  • An automated History record

Information in the Inbox view

The Inbox view displays a column of preview cards for each conversation. A conversation will remain in the Inbox until it is archived or deleted.

By default, conversations are sorted by newest to oldest with the newest conversation appearing at the top of the Inbox view. This is indicated by the Inbox Sort icon pointing up. To sort conversations from oldest to newest click on the Inbox Sort icon. When the icon is pointed down your conversations are sorted from oldest to newest.

sort_order.png

In the Inbox, you can see which conversation is currently being viewed because its preview card is highlighted. If a conversation hasn't been read yet, the sender name and subject will appear in bold, as shown below:

inbox_sorting.png

Any conversation that has a draft in progress attached to it will display a pencil icon on the preview card, as shown below:

Image_2019-01-06_at_8.59.59_PM.png

 

Viewing the replies in a conversation

If a conversation has received replies or been forwarded, you'll be able to see the total number of replies and forwards on the preview card:

replies.png

When you view any conversation, you'll see the most recent reply, with all previous replies and forwards below it in collapsed form:

Collapsed_form.png

Clicking on any reply will expand it so that you can see its contents:

outpost-expand-replies.gif

 

Viewing internal notes

Internal notes your team has made on a conversation will appear in the right sidebar:

View_Notes.png

For more in this feature, please see Adding, editing, and deleting notes.

 

Viewing conversation history

Every conversation has an automated history record, showing the actions your team has taken. To see this information, click the History link in the right sidebar to expand the display:

View_History.png

For more on this feature, read Viewing the history of a conversation.

 

 

More on conversations:

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

Comments

0 comments

Article is closed for comments.