To prevent accidental deletions, deleting is a two-step process in Outpost. When you first delete a conversation, it will be moved to your Trash folder, where it will be stored for 30 days. During that period, you can locate it there and restore it to your inbox if needed.
After 30 days in the Trash folder, a conversation will be automatically deleted and no longer recoverable.
Account owners and Administrators can permanently delete a conversation from the Trash folder at any time. Once permanently deleted, a conversation cannot be recovered.
If there are replies attached to the conversation that you might need to reference later, you may want to Resolve the conversation rather than deleting it.
Moving a conversation to the Trash folder:
- From within a conversation, in the menu bar at the top of the window, click Trash:
- The conversation will move to the Trash folder:
Note: Conversations will be stored in the Trash folder for 30 days, and then deleted permanently.
Recovering a conversation from the Trash folder:
- From within the Trash folder, click on the preview card of the conversation you want to restore.
- In the conversation toolbar, click Move, and then select the mailbox you'd like to place the conversation in:
- The conversation will move to the selected mailbox's Inbox, and display there in date order.
Deleting a conversation permanently:
Within the Trash folder, account owners and Administrators have the option to delete a conversation permanently. Once it’s permanently deleted, a conversation can’t be recovered.
- From within the Trash folder, click on the preview card for the conversation you want to delete permanently.
- In the conversation toolbar, click Delete Permanently:
- The conversation will be permanently removed and not recoverable.