Starting a conversation Follow

In Outpost, your emails are organized into “conversations." A conversation is basically a container. It holds:

  • The original email
  • All replies and forwards related to that email
  • Any internal notes your team has added
  • A full history of actions and changes

A conversation begins any time you receive an inbound email to one of your Outpost mailboxes, or when you start a new conversation. 

 

Starting a new conversation

  1. From any of your account folders, click the New Conversation link at the top of the display:
    new_conversation.png
  2. Add the email address of your recipient into the To field:
    To_field.png

    Note: The maximum number of recipients a conversation can have is 500.

  3. If you have a single mailbox selected (or your account has only one mailbox), the From field will default to that mailbox. If you have more than one mailbox in your account, you can select the From address from a menu of mailboxes assigned to you:
    From_field.png
  4. If you need to add a cc or bcc recipient, click the links to the right of the To field:
    Image_2019-01-11_at_9.44.01_AM.png
  5. Type in the cc or bcc recipient's name:
    Image_2019-01-11_at_10.09.45_AM.png
  6. You can format the text of your message using the formatting options in the editing toolbar:
    Image_2019-01-11_at_10.14.20_AM.png
  7. When you've finished composing the message, you have three options:
    Image_2019-01-11_at_10.55.13_AM.png
    • Sending the message
    • Saving the conversation as a draft
    • Trash the conversation instead of sending

Related: Creating, editing, and sharing drafts

 

More on conversations 

Once a conversation begins, you can do a number of things from this point:

 

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