Changing your LivePlan subscription plan Follow

Switching from monthly to annual

Our annual subscription provides substantial savings by paying for 12 months vs. paying monthly - a discount you'll access by paying for the year in one payment.

If you have a monthly subscription to LivePlan and want to change it to an annual one, you may be able do that from within the app.

1. Click on the Account menu in the upper-right corner of the LivePlan window. Choose Manage Account:
   
2. You'll land on the Account Details page, where you'll see this display. Click Switch & Save:
   
   

   Note: If you don't see this display on the Account Details page, please contact us and we'll be glad to help with updating your account.

3. The next overlay confirms what you will be charged in order to begin the annual subscription. Click Confirm to process the charge and update your subscription plan:
   
   

   Note: If you make this change during a billing month, then the remaining charge from your current month (prorated to the current date) will be deducted from the annual fee.

4. To exit the account management page, click the back arrow at the upper-left corner of your LivePlan window.
   
5. After making the change, check your email for a receipt of the subscription charge. This receipt also confirms your new billing date:
   

Switching from annual to monthly

If you have an annual subscription and want to change that to a monthly one, our Customer Advocate team is happy to help any time. Please contact us to request the change.